A client shall be eligible for refund under the following circumstances:
In case all the requirements are shared by the client initially, which are not met even after 5 revisions.
In case a deadline is missed deviating from the original agreed upon commitment.
It is mandatory to share a detailed, comprehensive & legit feedback report to be eligible for a refund. This report will be audited by our independent audit team to confirm the eligibility of refund.
A client shall NOT be eligible for refund under the following circumstances:
Incomplete/Incorrect requirements shared by the client initially leading to customer dissatisfaction.
In case the client does not use our work.
In case the client makes changes to the work shared by us.
In case the feedback includes changes in the requirement/initial scope after the work is done. For additional/change in requirement, additional cost will be incurred and we will not be responsible for the outcome in case the additional payment is not made for the redo.
In case the client is non-responsive to queries/concerns which result in a delay.
In case the client changes his mind after a few hours of placing the order.
*15% transaction charges shall be deducted in case of a refund.
*It is mandatory to approach us on this email in case of a refund, so that we can ensure a smooth process.